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It’s the second day that the system at The Mill has been down and Al is frantically trying to solve the problem. Daniel rings Al to see if he is any closer to getting the system up and running, but Al doesn’t need pestering! In an attempt to do damage control, Daniel heads to the local radio station to defend The Mill. However, the interview is a disaster and The Mill goes viral for all the wrong reasons…

After Daniel’s disastrous radio interview, Ashley arrives at The Mill and demands answers. Meanwhile, a mother of a young toddler is hysterical as her child’s notes can’t be found and she needs to buy a specific cream for her child’s rash. How will The Mill staff handle that scenario? Then, Sid receives the terrible news that one of his patients has died as a result of his notes not being found after the system crashed!