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Amanda is treating a man, called Ian, whose son has passed away after Sid suggests some massage therapy might help him. As Amanda starts the massage it is clear she’s battling her own pain. Meanwhile, Ian is not sure the treatment is working for him but, before he leaves, he suddenly bursts into tears and tells Amanda his son’s death is all his fault and his wife blames him. Can Amanda offer him the emotional support he needs?

Meanwhile, Karen prepares to help James move into his own home – but it’s clear James is having second thoughts.

Plus Mrs Tembe, who’s on a mission to reduce the staff’s carbon footprint, riles her colleagues when she starts taking them to task over their methods of transport.