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After Sergeant Stone and Pc Tony Stamp are pelted with eggs responding to another hoax call, Inspector Gina Gold vows to put a stop to them. Tony, Stone and Pc Ben Gayle are alerted to a body in a river – but it turns out to be a dummy and the teenagers from the earlier call throw water balloons at them. Tony arrests one of the hoaxers, Tom Gardener, and learns that Tom has Aspergers Syndrome. But Tom proves to be very helpful…

Meanwhile, Pc Will Fletcher is screening the phone calls when one comes through from Jacob Carmichael, who says that he and his brother have been kidnapped by their dad, Robert. Certain it’s genuine, Sergeant Nikki Wright gets Jacob to stay on the phone so they can be traced, and Nikki soon learns that unstable Robert wants to hurt his estranged wife by kiling himself and his children.

At the docks, Nikki finds Robert in his car with the children, ready to drive into the river. After persuading him to let the kids go, brave Nikki takes their place in the car and a distressed Robert revs the engine…