Karen Hollins take centre stage in today’s episode, when her patient visits take some unexpected twists and turns. Surgery receptionist Karen is due to see Colin Byfield. But she’s in for a shock when she arrives to find he has died!

Despite the sad setback, Karen carries on and goes to see Scarlett Moyes, a young woman with progressive MS. Scarlett has an appointment to discuss Personal Independent Payment (PIP) – for people with mobility needs.

She is dreading going and having to justify herself. Can Karen lend support when Scarlett finds herself being assessed by the no-nonsense, by-the-book, Brandon Maynard?

Doctors, Penny Byfield,

The grieving daughter of a dead patient is about to give someone a piece of their mind! (Picture: BBC)

But Scarlett’s appointment takes a dramatic turn when Colin’s angry daughter Penny Byfield decides to fight back, disgusted by the way her dad was treated by ‘the system’.

Colin, who had mobility issues and was awaiting a hip replacement, was already stressed out by bills and was in pain. But then his freedom was jeopardised when his mobility scooter was taken away. Penny storms down to confront assessor Brandon and blames him for her dad’s death.

What a day for Karen!

Doctors continues weekdays at 1:45pm on BBC One