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At every NHS hospital, there’s an army of unsung heroes whose work is as vital to the smooth running of the place as the patient care given by doctors and nurses.

Here, these crucial cogs in the giant NHS machine – from lab technicians and porters to cleaning staff and filing clerks – get their moment in the spotlight.

Bone Bank Coordinator, Louise Jordan

Bone Bank Coordinator, Louise Jordan

This one-off goes behind the scenes at the Royal Devon and Exeter Hospital, where we hear from the cleaning staff who use a robot that releases bug-killing hydrogen peroxide vapour, and the laundry staff who get through the equivalent of eight domestic loads every
two minutes.

Hospital Porter, Nikki Andrews

Hospital Porter, Nikki Andrews

TV Times rating: ***