After administrative blunders led to the death of young boy Daniel last week, team manager Tess is still reeling. She vows to take a stand against the hospital bureaucracy that led to him dying while being wrongly transferred to another hospital.
After Daniel’s grieving mother Helen arrives at the hospital this week to complain, hospital boss Henry confronts Tess and blames her entirely for what happened.
Word spreads around the hospital in support of Tess, however, and her co-workers rally in support.
Tess ends up apologising for the tragedy but it’s not enough. Tempers flare and Tess resigns!
Elsewhere, Dixie and Jeff are still grieving for Polly in very different ways.